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Contact Information

We are always ready to assist you to the best of our abilities, and understand the importance of addressing your questions and concerns in the most efficient manner.

For your convenience, we have compiled a source of Frequently Asked Questions (FAQs) that may already have the answers you are looking for. However, should you need additional assistance, you may contact us by choosing the appropriate email form from the Categories below:
 
Email us at:
supportartofdogtraining.com

Phone Hours of Operation:
Mon - Fri: 9:00am - 5:00pm MST
Phone: (801) 544-1750
Fax: (801) 217-0617

Write To Us:
ArtOfDogTraining.com
2073 West Gentile St.
Layton, UT 84041

What payment methods does ArtOfDogTraining.com accept?

• Visa
• MasterCard
• Discover
• American Express
• Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)


Is ArtOfDogTraining.com a secure website? What type of security features are utilized to safeguard my information?

Security is a top priority at ArtOfDogTraining.com. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry.

Access to all of our users' information is restricted. ArtOfDogTraining.com operates in a secured and locked facility that requires all employees to check in. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All ArtOfDogTraining.com servers, including web servers and database servers, are housed and maintained in secure locations.


Why was my credit/debit card declined when I know for certain that I have the funds available?

A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, credit card security procedures for out of area purchases, insufficient credit or other reasons. Contact your credit card company for more information.


May I pay using a check or a money order?

You can place an order and pay by check or money order. Company and Personal Checks take longer to process because they must first be cleared with the bank. Send them to:

Empirical Publishing
2073 West Gentile St.
Layton, UT 84041


I think I may have inadvertently placed a duplicate order. What should I do now?

Call ArtOfDogTraining.com customer service at 1-801-544-1750 for instructions. After hours email support @ artofdogtraining.com.